We stand behind every clean. If your property manager identifies a cleaning issue related to our service, we’ll return and re-clean the affected areas free of charge, subject to the conditions below.
How to claim: Notify us within 72 hours of cleaning completion.
What’s covered: The guarantee covers only the services included in the original booked scope (for example, carpet steam cleaning is covered only if it was originally booked).
What’s not covered: New dirt or damage after our clean, pre-existing damage, areas not included in the original booking, excluded extras, occupied properties, or situations where access cannot be provided.
Our remedy: The guarantee provides a complimentary re-clean of the affected areas. Nothing in these terms limits your rights under Australian Consumer Law.
Unbeatable Price Guarantee Found a better price? Clearside Cleaning Group offers an Unbeatable Price Guarantee on comparable end of lease cleaning quotations. Send us a genuine written quote from another professional cleaning business before confirming your booking. If the competing quotation is eligible and covers an equivalent service, Clearside will offer a lower price.
Terms and conditions:
The customer must provide the competitor’s written quotation before booking.
The quotation must be current and verifiable.
The competitor must service the same property location.
Both quotations must cover equivalent property sizes, cleaning tasks and service conditions.
The comparison must include GST and all mandatory charges.
Optional extras must be compared on a like-for-like basis.
The guarantee excludes unverifiable, expired or withdrawn quotations.
The guarantee cannot be combined with another promotional discount.
Clearside must confirm the revised quotation in writing before the booking is finalised.
Existing statutory consumer rights remain unaffected.
Clean Now. Pay Up to 3 Days Later.
Enjoy the convenience of having your end of lease cleaning completed before payment is due. For eligible bookings, payment is due three calendar days after the cleaning service is completed, with no interest or additional payment-deferral fee.
Terms:
The arrangement is available to approved bookings.
Eligibility must be confirmed before the booking.
The three-day period begins on the cleaning completion date.
An invoice is issued following completion.
Payment must be received by the due date stated on the invoice.
No interest or payment-deferral fee applies during the agreed three-day period.
The arrangement does not automatically extend beyond three calendar days.
Any disputed invoice or service concern will be handled in accordance with the applicable terms and Australian Consumer Law.
